1. Overview
Isocrona Global respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect through our website, how we use it, and how you can contact us about your information.
This policy applies to visitors and business contacts who use isocronaglobal.com, request a Free Support Audit, or communicate with Isocrona Global by email or website form.
2. Information We Collect
We may collect information that you provide directly when you complete a form, request an audit, email us, or otherwise communicate with us.
| Category | Examples | Source |
|---|---|---|
| Contact information | First name, last name, work email, company name, website | Submitted by you through our form or email |
| Business information | Country, business type, support channels, average monthly customer conversations | Submitted by you through our audit request form |
| Support challenge information | Your biggest support challenge, message details, preferred next step | Submitted by you through our form |
| Technical information | Basic website usage data, browser type, device information, IP-related server logs | Automatically processed by hosting or website infrastructure providers |
3. How We Use Information
We use the information we collect to:
- Respond to your Free Support Audit request.
- Review your support operation and prepare relevant recommendations.
- Contact you about your inquiry, audit, pilot, or consultation request.
- Understand what types of companies are interested in our services.
- Improve our website, messaging, service process, and customer experience.
- Maintain website security, prevent spam, and protect business systems.
We do not sell personal information to advertisers.
4. Service Providers and Third Parties
We may use trusted service providers to operate our website, process form submissions, and manage communications.
- Hostinger may host website files and related server infrastructure.
- Formspree may process Free Support Audit form submissions if used as the form endpoint.
- Google Fonts may load fonts used by the website.
- Email providers may process messages sent to or from hello@isocronaglobal.com.
These providers may process information only as needed to provide their services, maintain security, comply with law, or support website functionality.
5. Data Retention
We keep business inquiry information only for as long as reasonably necessary to respond to your request, manage potential business relationships, maintain records, improve our services, or comply with applicable obligations.
If you want us to delete or correct information you submitted, contact us at hello@isocronaglobal.com.
6. Security
We use reasonable administrative and technical safeguards intended to protect information submitted through our website. However, no website, email system, hosting platform, or online transmission is completely secure.
Please do not submit sensitive personal information, passwords, payment card details, or confidential business records through the audit request form.
7. Your Choices and Requests
Depending on where you are located, you may have rights to request access, correction, deletion, restriction, or portability of your personal information. You may also ask us to stop contacting you for marketing or business follow-up purposes.
To make a privacy request, email hello@isocronaglobal.com with the subject line Privacy Request.
8. International Processing
Isocrona Global serves companies in the United States, United Kingdom, Canada, Australia, and other markets. Website infrastructure, email providers, and form processing services may process information in different countries depending on provider systems and hosting locations.
9. Children’s Privacy
Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children through this website.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
11. Contact Us
For privacy questions or requests, contact:
Isocrona Global
Email: hello@isocronaglobal.com
Website: www.isocronaglobal.com